Shipping policy

Last updated: 27.02.2025

At Geoul Gwanli, we aim to deliver your order quickly and efficiently. Please review our shipping policy below.

1. Processing & Dispatch Time

  • Orders are processed within 1-2 business days (excluding weekends & public holidays).

  • You will receive a confirmation email with tracking details once your order has been shipped.

  • If there are any delays, we will notify you via email.

2. Shipping Rates & Delivery Estimates

We offer the following shipping options:

  • Free Delivery: We offer free standard delivery on orders over £40.

  • Standard Delivery: 2-3 business days

  • Next Day Delivery: 2-3 business days

  • Delivery times are estimates and may be affected by factors outside our control (e.g., weather, courier delays).

3. Shipping Locations

We currently only ship to UK Mainland

We do not ship to:
❌ P.O. Boxes
❌ Remote locations (e.g., Channel Islands, Isle of Man, etc.) unless specified

4. Tracking Your Order

  • Once your order ships, you will receive a tracking link via email.

  • If you haven’t received tracking details within 2 days, please contact us.

5. Lost, Delayed, or Damaged Packages

  • If your package is lost or delayed, please allow 3 extra days before contacting us.

  • If your item arrives damaged, email us at returns@geoulgwanli.com with photos, and we will resolve the issue.

6. Contact Us

For any shipping inquiries, reach out to us:
Email: deliveries@geoulgwanli.com